We at Amici Brands strive to ensure that you are completely satisfied with your purchase of NFC cards. If, for any reason, you are not satisfied with the product, we offer returns and refunds under the terms outlined in this policy. Please read our policy carefully to understand your rights and the procedures for returns and refunds.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
The item must be unused and in the same condition that you received it.
The return request must be made within 30 days from the date of purchase.
Non-returnable Items
- Customised NFC cards (including personalised designs or branding).
-Promotional items.
Return Process
To initiate a return, please follow these steps:
Contact Customer Support: Email our customer support team at amicibrands@europe.com with your order number, reason for return, and a description of the issue.
Receive Return Authorisation: Our team will review your request and provide a Return Merchandise Authorisation (RMA) number and return instructions if your request is approved.
Ship the Item: Securely package the item and ship it back to us at the address provided by our customer support team. Include the RMA number in your shipment.
Inspection and Approval
Once we receive your returned item, our team will inspect it. We will notify you via email regarding the approval or rejection of your return.
Approval Criteria:
- The item is in unused, undamaged condition.
- All original packaging and contents are intact.
If approved, we will process your refund within 10 business days.
Refunds
Approved refunds will be issued to the original method of payment. The time it takes for the refund to appear in your account may vary depending on your payment provider.
Refund Amounts:
- Full refunds are issued for defective or incorrectly sent items.
- Refunds for non-defective items may exclude original shipping costs.
Non-refundable Costs:
- Shipping costs (both original and return shipping).
- Any applicable handling or restocking fees.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us and follow the return process outlined above to initiate an exchange.
Damaged or Defective Items
If you receive a defective or damaged item, please notify us immediately at amicibrands@europe.com with details and photographic evidence of the damage or defect. We will work with you to resolve the issue, which may include a replacement or refund.
Lost or Stolen Returns
Amici Brands is not responsible for returns lost or stolen in transit. We recommend using a trackable shipping service or purchasing shipping insurance.
Changes to This Policy
We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page and will be effective immediately upon posting.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
- **Email**: amicibrands@europe.com
- **Phone**: 07712345789
