We at Amici Brands strive to ensure that you are completely satisfied with your purchase of NFC cards. If, for any reason, you are not satisfied with the product, we offer returns and refunds under the terms outlined in this policy. Please read our policy carefully to understand your rights and the procedures for returns and refunds.

 

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The item must be unused and in the same condition that you received it.

The return request must be made within 30 days from the date of purchase.

Non-returnable Items

- Customised NFC cards (including personalised designs or branding).

-Promotional items.

 

Return Process

To initiate a return, please follow these steps:

 

Contact Customer Support: Email our customer support team at amicibrands@europe.com with your order number, reason for return, and a description of the issue.

Receive Return Authorisation: Our team will review your request and provide a Return Merchandise Authorisation (RMA) number and return instructions if your request is approved.

Ship the Item: Securely package the item and ship it back to us at the address provided by our customer support team. Include the RMA number in your shipment.

Inspection and Approval

Once we receive your returned item, our team will inspect it. We will notify you via email regarding the approval or rejection of your return. 

Approval Criteria:

- The item is in unused, undamaged condition.

- All original packaging and contents are intact.

If approved, we will process your refund within 10 business days.

Refunds

Approved refunds will be issued to the original method of payment. The time it takes for the refund to appear in your account may vary depending on your payment provider.

 

Refund Amounts:

- Full refunds are issued for defective or incorrectly sent items.

- Refunds for non-defective items may exclude original shipping costs.

 

Non-refundable Costs:

- Shipping costs (both original and return shipping).

- Any applicable handling or restocking fees.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us and follow the return process outlined above to initiate an exchange.

 

Damaged or Defective Items

If you receive a defective or damaged item, please notify us immediately at amicibrands@europe.com with details and photographic evidence of the damage or defect. We will work with you to resolve the issue, which may include a replacement or refund.

 

Lost or Stolen Returns

 

Amici Brands is not responsible for returns lost or stolen in transit. We recommend using a trackable shipping service or purchasing shipping insurance.

Changes to This Policy

We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page and will be effective immediately upon posting.

 

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

- **Email**: amicibrands@europe.com

- **Phone**: 07712345789

At Amici Brands, we aim to offer you the best shipping options, no matter where you live. Here is an overview of our shipping rates and methods:

 

Standard Shipping: Estimated delivery within 5-7 business days.

Express Shipping: £5.95 - Estimated delivery within 1-2 business days.

International Shipping: Prices vary by destination - Estimated delivery within 7-14 business days.

Processing Time

Orders are typically processed within 1-2 business days. Processing includes verifying the order, preparing the item for shipment, and dispatching.

**Important Note**: Processing times may vary during peak periods such as holidays or special promotions. We will notify you if there is a significant delay in processing your order.

Shipping Locations

We currently ship to the following locations:

- **Domestic**: All states and territories within the UK.

- **International**: Selected countries worldwide. 

 

Customs, Duties, and Taxes

 

For international orders, the recipient is responsible for any customs fees, import duties, taxes, or other charges that may apply. These fees are not included in the purchase price or shipping cost and will be billed directly by the destination country's customs office.

 

**Customs Clearance**: Customs procedures may cause delays beyond our original delivery estimates. We advise checking with your local customs office for information on potential delays.

 

Lost or Damaged Shipments

We take care to ensure your order arrives safely. If your package is lost or damaged in transit, please contact us immediately at amicibrands@europe.com with your order number and a description of the issue. We will work with the shipping carrier to resolve the problem and provide a replacement or refund as necessary.

 

Incorrect Shipping Information

Please ensure that your shipping information is correct at the time of checkout. If you realize you have entered incorrect information, contact us immediately at amicibrands@europe.com. We will do our best to update your information before the order ships, but we cannot guarantee changes once the order is processed.

 

Shipping Address Changes

If you need to change the shipping address after placing your order, contact us as soon as possible at amicibrands@europe.com. Address changes requested after the order has been dispatched may not be possible and may incur additional charges.

 

Local Pickup

We currently do not offer local pickup. All orders are shipped to the specified delivery address.

 

Contact Us

If you have any questions or concerns about our shipping policies, please feel free to contact us at:

- **Email**: amicibrands@europe.com

- **Phone**: 07712345789